Order Entry & Operations Support Specialist
Woburn, Massachusetts•Full-time
About the Job
About 3LED:
3LED is a leader in advanced optical and lighting technologies, delivering innovative solutions for B2B and B2C markets. Our mission is to combine cutting-edge technology with superior customer service to shape the future of optics and lighting. We’re a collaborative and dynamic team, committed to excellence in every aspect of our business.
Position Overview:
We are seeking a detail-oriented and organized Data Entry & Operations Support Specialist to join our team in Woburn, MA. In this critical role, you will ensure the accuracy and integrity of key business data, including customer sales orders, vendor invoices, credit card statements, and other financial records. You will also support the smooth operation of business processes, working closely with our CRM (Salesforce) and ERP (Rootstock, QuickBooks) systems.
This role is ideal for someone who thrives on precision, enjoys optimizing workflows, and is passionate about driving operational efficiency.
Key Responsibilities:
Data Entry & Management
- Accurately enter and maintain customer sales orders, vendor invoices, credit card statements, and expense reports in CRM and ERP systems (Salesforce, Rootstock, QuickBooks).
- Conduct regular data quality audits to ensure accuracy and consistency across systems.
- Resolve data discrepancies by liaising with internal teams and external vendors.
- Maintain well-organized records of all data, adhering to company policies and regulatory requirements.
Operations Support
- Support sales, procurement, and finance teams with data-driven tasks such as order processing, inventory tracking, and vendor management.
- Assist with financial reconciliation and reporting processes by ensuring accurate data entry of invoices and payments.
- Generate operational reports and dashboards in Salesforce and Rootstock to provide actionable insights to stakeholders.
- Monitor and refine operational workflows to improve efficiency and accuracy.
Quality Assurance & Continuous Improvement
- Develop and implement processes to maintain the accuracy and reliability of data inputs.
- Identify recurring issues or bottlenecks in data management or operational processes and propose solutions.
- Assist with system updates, integrations, and customizations to enhance operational efficiency.
Qualifications:
Experience & Skills
- Experience: 2+ years in data entry, operations, or a related role.
- Technical Proficiency: Experience working with CRM and ERP systems, particularly Salesforce, Rootstock, and QuickBooks.
- Attention to Detail: Ability to accurately process and manage high volumes of data.
- Analytical Skills: Strong problem-solving abilities and a proactive approach to process improvement.
- Software Skills: Advanced knowledge of Microsoft Excel and familiarity with other data management tools.
- Communication: Strong written and verbal communication skills to collaborate across teams effectively.
Education:
- Bachelor’s degree or equivalent experience in business, operations, accounting, or a related field.
Preferred Knowledge:
- Familiarity with sales orders, invoice processing, and financial reconciliation workflows.
- Experience in manufacturing, technology, or similar industries is a plus.
What We Offer:
- Competitive salary and benefits package.
- A collaborative, innovative work environment that values team contributions.
- Opportunities for professional growth and development.
- A chance to be part of a company shaping the future of optical and lighting technology.
How to Apply:
To apply, please send your resume and a cover letter to careers@3led.com with the subject line “Data Entry & Operations Specialist Application.”
Join Fusion Optix in Woburn, MA, and play a key role in ensuring data accuracy and operational excellence!
About 3LED Inc.
We believe that Bright Minds Make Light Work™. Since 2003, our team of innovators, engineers, and creators has been revolutionizing the way the world experiences light. From our headquarters in Woburn, MA, we design, develop, and manufacture cutting-edge LED components and modules that power lighting solutions in homes, businesses, and critical industries like science, medicine, aerospace, and the military.Our mantra, Bright Minds™, reflects our commitment to fostering a culture of ingenuity, collaboration, and excellence. We are more than a workplace—we're a team of diverse, driven individuals united by a passion for innovation and an unrelenting focus on delivering exceptional results. We value growth and celebrate our people. By promoting from within and rewarding outstanding work, team contributions, and commitment, ensures that talent and dedication never go unnoticed.Our compensation and benefits are crafted to attract and retain the best. In addition to competitive base salaries, we offer quarterly bonuses, profit-sharing opportunities, and a robust benefits package, including: a group wide Fidelity 401(k) plan with a generous 6% company match. The Gradifi program, helping employees pay off student loans or save for their children’s education.Comprehensive healthcare, dental, life, and disability coverage—with 100% of premiums covered for individuals.We are proud to be recognized as a leader in innovation and growth. We’ve been named one of Red Herring's Top 100 Most Innovative Companies in the Americas and featured in Inc. Magazine's list of fastest-growing manufacturing companies in the U.S.. Our patented technologies are trusted by some of the world’s most iconic brands and can be found in over 40 countries worldwide. If you’re ready to bring your Bright Mind™ to a team that’s transforming the lighting industry, we want to hear from you!